Your order is confirmed!
Your Cash on Delivery order has been confirmed. Please be aware of our text or call regarding your order.
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1. SHIPPING COST
Shipping costs are FREE nationwide, except some special circumstances where some fee will be charged and the customers will be informed in advance.
2. SHIPPING TIME
We try our best to deliver the products within 7 days from the day the order is placed.
3. TERMS OF DELIVERY
3-4 days if customers are in the city and urban area.
4-7 days if the customers are in the remote rural area.
Please note that the delivery time will be longer than expected during holidays or when disaster strikes. We are hoping for your understanding
Customers are advised to check the products before paying in order that you can give timely feedback if there is any mistake.
If the products are damaged in transit, our shop will be responsible for sending you a new package (same products). You just need to return us the damaged ones.
1. The information we collect
We will collect information about you when you place an order on our website. When you fill your personal information to make a purchase, you will be required to enter the following information: your full name, a phone number and a valid address. You can still access and browse our website without giving your information.
2. What do we do with your information?
Fleur de Lys pledges that we only use the information we collect for specific purposes: Call to confirm information for the delivery; improve the customer care service and research the market.
3. Cookies
Cookies are a small piece of data sent and stored on your computer by the web browser while browsing a website. Cookies allow the website or the provider's system to identify your browser and store certain information. We use cookies to understand and store your activities in order that we can meet your needs in the future access.
4. Do we give your information to other people?
We pledge not to sell, trade or use any other forms of commerce to customers' personal information. We collect your information for the only purpose of providing after-sale service. We may be required to disclose personal information of customers in special circumstances related to law or when they violate our Terms of Service.
1. All products you buy from us have clear origin
All of our products are imported, and have clear origin. We want to create the customers confidence in our products, and make them feel safe when purchasing and using ours.
2. How long does the warranty last?
-All of our products are guaranteed and exchanged in the first 7 days (for the valuable products, depending on specific ones, are covered by longer warranties).
-Customers have the right to check the products before receiving and pay the shippers by cash.
-Our shop will give customers a five-time refund if the products are found to be fake or inaccurate compared to the advertisement.
-Customers will be advised on the products by the customer care staff when needed.
3. Warranty Terms
-Customers buy products from our shop and discover the defects before using them (the defects resulting from manufacturing).
-The products are still in warranty period (7 days return and exchange).
-If the 7-day warranty expires, our shop will support customers to exchange for the new product with the lower price if they want.
